FREQUENTLY ASKED QUESTIONS
HOW ARE PAYMENTS PROCESSED?
Payments are processed via a PayPal Business account, which allows merchants to accept both PayPal and all major credit cards.
WHAT PAYMENT METHODS DO YOU ACCEPT?
With our built-in payment system, merchants are able to accept PayPal and all major credit cards.
WHO IS RESPONSIBLE FOR PROCESSING AND SETTING TAXES?
Each merchant is responsible for setting (including) their own sales tax according to the laws of their individual state. Eat Love Give does not calculate or add sales tax to any order completed in the marketplace.
HOW DO I KNOW IF AN ITEM HAS SOLD/SERVICE IS REQUESTED?
Each merchant will have his or her own email inbox where he/she will receive their order(s) or any questions from prospective customers.
WHAT HAPPENS IF MY ITEM(S) SELLS OUT?
Eat Love Give’s system does not currently maintain inventory levels for merchants. Each merchant will be responsible for maintaining his or her inventory and adjusting listings as necessary.
HOW DO WE ARRANGE THE PICKUP/DELIVERY OF ITEMS?
When you create a listing for your item, you are able to select “shipping” or “local pick-up.” If you are shipping your item, you will have the options available to you to ship the item through PayPal such as creating a shipping label, choosing your preferred carrier, etc. If you choose local pick-up, you will have to accept the transaction through your inbox system, and then you can message the consumer to arrange his or her pick-up. It is always recommended for local pick-up that a safe, well populated location is designated during the day for the safety of both parties.
CAN WE SELL FOOD PRODUCTS IF WE ARE BASED OUTSIDE OF THE US?
Currently our marketplace only supports companies based in the United States, but we do plan to expand to other countries soon. Thank you for your patience.
HOW DO I CONTACT A CONSUMER?
Every member of the marketplace, both merchants and consumers, will have their own messaging system, which can be used to connect with each other as well as keep track of their orders.
DOES EAT LOVE GIVE OFFER GIFT CERTIFICATES?
At this moment we currently do not offer gift certificates, but we are looking to add this in the near future. Sign up for our newsletter to stay updated on our marketplace and all of the exciting, new features that we are adding to Eat Love Give.
HOW DO I CANCEL AN ORDER?
When a consumer purchases a product or service from your store, you will receive an email notification stating that you have received a new transaction that needs to be accepted. The transaction will need to be accepted within 3 days, after which point the order or service requested will be cancelled and no money will be transferred. You can also cancel the request immediately by clicking on the “Not this time” button in the Order Details of your email inbox. Eat Love Give advises that as a merchant, if you cancel an order for any reason (ex: out of stock) that you contact the consumer immediately and let him or her know the circumstance(s) of the cancellation.
HOW DO I START SELLING MY PRODUCTS?
HOW DO I LIST MY ITEM(S) FOR SALE?
Listing an item for sale is extremely easy: just click on the “Post a new listing” button on the upper right corner of your marketplace. Select the category best suited for the item you are posting, (Food, Private Chef, Food Accessory, etc.), and fill in the requested information: listing title, price, delivery method, return policy, etc. Once finished, click the “Save” button at the bottom of the page. Your listing will be automatically entered into our marketplace and will be immediately viewable to consumers across the US.
HOW FREQUENTLY DO I GET PAID?
Once you receive an email notification of a sale from your store and you accept it, the money will automatically be transferred to your PayPal business account, minus PayPal’s payment processing fee and Eat Love Give’s transaction fee.
HOW DO I SHIP AND COMPLETE MY ORDER?
Once you receive and accept your order via your Eat Love Give email inbox, you will need to login to your PayPal business account to review the transaction. From there you can review the transaction details of the order including the shipping address of the consumer. You must then process the shipment through your carrier of choice consistent with your shipping guidelines. Through PayPal, you can also add tracking info, or print a packing slip for your shipment. Once the consumer has received the item, they are able to mark the order complete at which point both the consumer and seller are able to review the transaction and leave feedback about the product(s)/service(s).
DO MERCHANTS NEED TO PROVIDE A TRACKING NUMBER FOR SHIPPED ORDERS?
If merchants are shipping their orders, it is in their best interest to provide the tracking details to their consumer via the Eat Love Give email system.
CAN WE DONATE A PORTION OF OUR PROCEEDS TO THE SAME CHARITY THAT EAT LOVE GIVE IS DONATING TO?
Yes, you can absolutely donate to any of the many charities that Eat Love Give donates to. Please note, at this moment you cannot do it through the Eat Love Give system, although we will be adding this feature very soon.
IF A CONSUMER LEAVES FEEDBACK ABOUT MY PRODUCT(S)/SERVICE(S), WHERE WILL THIS BE SHOWN ON MY PAGE?
Consumer feedback will be left on your profile page.
WILL I HAVE THE OPPORTUNITY TO RESPOND TO THE FEEDBACK THAT A CONSUMER HAS LEFT?
After an order is marked as completed by the consumer, you as a merchant will be able to leave feedback on their profile regarding that specific transaction. Please note, we encourage positivity on the site but should any problems arise, we advise you to contact the consumer directly or work with the Eat Love Give team to try and resolve the situation amicably.
WHAT IF I HAVE A GOOD/SERVICE I WANT TO SELL, BUT THERE ISN'T A SUITABLE CATEGORY AVAILABLE TO LIST IT UNDER?
We want Eat Love Give to be a community and marketplace built on delicious meals, amazing products and the best services. If you have an item or service that you wish to sell, but don’t feel that there is a category that best represents it, please contact us at email@example.com. We would be more than happy to review your suggestion and see if we are able to make an addition to our current selection.
HOW DO I CANCEL AN ORDER?
When you place an order with a merchant, they have 3 days (72 hours) to accept your order. If for any reason you would like to cancel your order, use the email system in your profile to get in touch with the merchant and ask them to cancel your order immediately. Please note, you will be subject to each individual merchant’s return/refund/exchange policy, so make sure to carefully read before purchasing an item.
CAN I PURCHASE PRODUCTS/SERVICES FROM MULTIPLE MERCHANTS WITH ONE TRANSACTION?
At this moment you will have to complete individual transactions with each merchant before you can purchase something from another store. This is a feature we are working on implementing in the near future. Thank you for your patience.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept payments via PayPal and all major credit cards including: Visa, American Express, Discover, and MasterCard. We are developing a system that will accept additional forms of payment such as Venmo in the near future.
CAN I PLACE AN ORDER IF I LIVE OUTSIDE OF THE US?
Yes, although it is the sole discretion of our merchants on the site if they are willing to sell and ship internationally. Please read the merchant’s shipping policy or contact a merchant directly to find out if international shipping is available.
IS MY CREDIT CARD INFORMATION SAFE ON EAT LOVE GIVE?
Eat Love Give takes data security measures very seriously and follows best industry practices to safeguard your information. In order to protect your information, Eat Love Give does not store or process any credit card information directly on its site. Credit card charges are all processed through PayPal, which is fully PCI-Compliant and a trusted payment processor.
WHAT DO I DO IF I’M NOT SATISFIED WITH MY ORDER?
Customer satisfaction is of the utmost importance to us and our merchants, so if you are not completely satisfied with your order please contact the merchant directly through their profile or through your email inbox. Please note that returns and exchanges are determined by each individual merchant, and we advise consumers to read the merchant’s return policy carefully before purchasing.
HOW DOES GRATUITY WORK WHEN I REQUEST/USE A PERSONAL CHEF?
When booking a personal chef gratuity is always appreciated. Chef’s are able to accept a cash gratuity on site or will have a separate listing for a gratuity that you can purchase the day the service is accepted or thereafter. Please read the merchant’s profile for their preferred gratuity method.
CAN I BECOME A MERCHANT?
WHERE CAN WE SEE WHAT CHARITIES YOU ARE DONATING TO?
We maintain a Philanthropy page of all of the charities that we currently work with as well as ones that we plan to work with in the near future. If there is a charity that you would like to see us work with, please email info@EatLoveGive.com, and we will review accordingly.
HOW DO I CONTACT A MERCHANT?
Each merchant's profile page has a “Contact” button that you can use to contact them. Alternatively, each merchant’s listing has a “Contact” button as well that you can use to email them.
WHAT IF THERE IS SOMETHING WRONG WITH AN ORDER WHEN IT ARRIVES?
Each of our merchants have been carefully chosen to offer you a curated selection of products/services, but if something happens to your order when it arrives, we take that matter very seriously. We recommend that you contact the merchant immediately once you discover the problem so you can discuss the issue directly with them. Make sure you read a merchant’s shipping and store policies as they may already explain what to do if there is a problem with a shipment.
CAN I RETURN OR EXCHANGE MY PRODUCTS?
Returns and exchanges differ between each merchant, therefore it is recommended that you read each merchant’s store policies to make sure that returns/exchanges are allowed and if so under what circumstances.
WHERE CAN I LEAVE FEEDBACK FOR A PRODUCT/SERVICE I HAVE PURCHASED?
Once you mark an order as completed, you will have the opportunity to leave feedback regarding your experience with the merchant’s product(s)/service(s). This feedback will be visible on the merchant’s profile for other members of the Eat Love Give community to see. Merchants are also able to leave feedback regarding their experience working with you, the consumer.
WHERE CAN I REVIEW FEEDBACK LEFT BY PREVIOUS CONSUMERS?
All feedback can be found on each individual merchant's profile.
I LOVE TO COOK/BAKE. CAN I SELL MY HOMEMADE GOODS ON EAT LOVE GIVE?
Yes, you most certainly can sell your homemade goods on Eat Love Give although you must abide by the Cottage Food Laws of the state that you reside in. We recommend that you research the Cottage Food Laws of your state to determine your eligibility and to answer any questions that you may have. Forrage.com is a great place to start, however since it is not updated daily, we are not liable for the accuracy of the information provided.
If you still have any questions, please contact us at firstname.lastname@example.org